Can we help you?

Have you found an error? Submit a request

FTP and contributor system

To upload a file via FTP, all you have to do is gain access from any FTP client, complete the information we provide you with and upload the corresponding files.

You can do this by dragging the files to your FTP directory and the client will start the upload. Take a look at our conection guide here. To see the technical requirements of the files you want to upload click here or at the bottom of the page.

Once your files are uploaded, you have to go to your Contributor Dashboard and check the files in "Files" / "Not yet submitted" section. In this view you will see a rectangle box (see image below) where you will have to click on the button "import files" and the files that have been uploaded via FTP will automatically start synchronizing in your Contributor panel.

You can check if we have detected some errors and correct them. When your files will be validated you can click the "Send to revision" button in the top of the page. The system will automatically continue the process. 

 

 

The different stages are as follows:

  • Under revision: This stage indicates that your files are being processed by the system. The technical requirements are tested. The metadata is also checked to make sure it is correct and complete. Note that all the files will be marked as Premium. The files could remain in this stage up to 20 working days.

 

  • Rejections: If the files don’t meet our requirements, whether technical or design related, they will appear here. We will also share with you the motive of the rejection.

 

  • Waiting to tag: if the files are in this stage, it means everything was correct, however the metadata did not associate with your files. You will see a number "1" in yellow colour in the bell close to your username, in the top of the page. Via the website you have to fill in the data that is missing. If you would like, you can read some more information on how to catalogue in our guides: How to Tag Vectors and PSD’s and How to Tag Photos.

 

  • Published: Here, we will indicate the files that have been published on the website. We will give you statistics of the number of downloads and favourites your files have received. Gradually, we will expand this information, so you always know how your files are getting along.

Comments

See all FAQs

Can't find an answer to your question?

Submit a request
Powered by Zendesk