In order to upload your certificate of tax residence to the Tax Center, please follow the steps below:
- From the menu of the left-hand side of the screen, click on "My documents":
- Once inside, select “Upload new document”, and then choose the document you want to upload:
- Enter the Issue date from the certificate you are going to upload. Please note that since Residence certificates are only valid for one year, the expiration date field will not be editable, and the document will expire on the 31st of December of the current year.
This means that you must renew your Residence certificate every year and upload the new document to the Tax Center. If you are a new designer and join Freepik in September, for example, you must upload a certificate valid until the end of the year and then renew it at the beginning of the next year.
- Browse the file from your computer or drag it, as you prefer. Once you have done it, click the "Upload new document" button.
Make sure that your personal information matches what is written in the document attached. The document information will be used for invoice purposes.
Please note: if your Tax Residency Certificate has information on both sides, you must include both sides on the same page.
File type accepted: jpg and png.
Maximum size of the document: 2MB.
After uploading your tax residence certificate, you can consult its status in "My documents". It will be in “Pending” status until our team validates it. If all the information is correct, the status will change to “Accepted”. If the document uploaded is incorrect for some reason, it will be “Denied”.
If the document is denied, you need to check first that the certificate uploaded is a valid document, and review the data from the billing information section, to ensure all the details match the document information.
If the document uploaded is incorrect, you just need to upload a new one following the steps indicated above (please note that the previous document cannot be deleted).
In case you need to amend any detail from the billing information, please contact us with the info and we will update it. Make sure the correct certificate is uploaded before you request any modification.