In order to upload your Tax Residency Certificate to the Tasks panel, please follow the steps below:

• From the menu of the left-hand side of the screen, click on "Payment data" and choose "Fiscal data":

• Once inside, select the document type (in this case Residence certificate).

Enter the Issue date from the certificate you are going to upload. Please note that since residence certificates are only valid for one year, the expiration date field will not be editable, and the document will expire on the 31st of December of the current year. 

This means that you must renew your residency certificate every year and upload the new one to the tasks panel. If you joined Freepik in September, for example, you must upload a certificate valid until the end of the year, and then renew it at the beginning of the next year.

• Browse the file from your computer and click on "Save".

Make sure that your personal information matches what is written in the document attached. The document information will be used for invoice purposes. 

Please note: if your Tax Residency Certificate has information on both sides, you must include both sides on the same page.

File type accepted: jpg and png.

Maximum size of the document: 2MB.

After uploading your ID, you can consult its status in "My documents". It will be in “Pending of validation” status until our team validates it. If all the information is correct, the status will change to “Accepted”. If the ID uploaded is incorrect for some reason, it will be “Rejected”.  

If the document is rejected, you need to check first that the certificate uploaded is a valid document, and review the data from the billing information section, to ensure all the details match the document information.

If the document uploaded is incorrect, you just need to upload a new one following the steps indicated above (please note that the previous document cannot be deleted).

In case you need to amend any detail from the billing information, please contact us with the info and we will update it. Make sure the correct document is uploaded before you request any modification. 

In our FAQs, you will find useful information regarding tax withholding in your invoices. Have a look at them here to understand better how it works.