At Freepik Company we want you to be happy. So if you are not completely satisfied with our services, we offer a 30-day refund guarantee.
You can get the full refund within 30 days from the purchase date, if and when, you didn’t use the service, that is, you haven't downloaded any resources from either Freepik or Flaticon.
If that is your case, you can request the refund here: https://profile.freepik.com/support
You can only request the refund of the current billing period. Please note that previous payments can't be refunded.
Bear in mind that to edit our resources you need specific graphics editor software. We recommend Adobe Illustrator for vectors and Adobe Photoshop for photos and PSD files. Read more.