All Freepik Premium plans are renewed automatically by default. If you buy a monthly plan, the system will charge the renewal one month after the first payment is made; if your plan is annual, the renewal will be charge 12 months after the first payment.
The automatic renewal option can be easily cancelled from your user account and no cancellation fee will be applied.
You can cancel the automatic renewal of your subscription from your user account. Just click on the username icon, on the top right corner of the screen, and select “My subscription” option from the dropdown menu. There will be a button to "Cancel renewal".
Please be aware that the "Cancel renewal" button will become available 24 hours after we have received your payment.
At Freepik we want you to be happy. So, if you are not completely satisfied with our services, we offer a 30-day refund guarantee.
You can get the full refund within 30 days from the purchase date, if and when, you didn’t get to use the service, that is, you haven't downloaded any resource.
If that is your case, you can request the refund contacting firstname.lastname@example.org
You can only request the refund of the current billing period. Please note that previous subscriptions cannot be refunded.
It is important that you send the refund request from the email address linked to your Freepik account in order to authorize it. If possible, please include the payment ID so we can complete the process as quickly as possible.