At Freepik we want you to be happy. So, if you are not completely satisfied with our services, we offer a 30-day refund guarantee.
You can get the full refund within 30 days from the purchase date, if and when, you didn’t get to use the service, that is, you haven't downloaded any resource.
If that is your case, you can request the refund through email@example.com
You can only request the refund of the current billing period. Please note that previous subscriptions cannot be refunded.
Have in mind that to edit our resources you need specific graphics editor software. We recommend Adobe Illustrator for vectors and Adobe Photoshop for photos and PSD files
It is important that you send the refund request from the email address associated to your Freepik account in order to authorize it. If possible, please include the payment ID so we can complete the process as quickly as possible.
Remember that all the licenses you may have downloaded during the period that will be reimbursed will no longer be valid, due to the refund.
If you have issues to remember the email email address linked to your Premium account, please provide us with the following details in order to find your payment:
- Last 4 digits of the card used for the payment
- Expiry date on the card
- Exact date of the payment
- Paypal users: Paypal email address and payment reference