In order to upload your ID to the Tasks panel, please follow the steps below:
- From the menu of the left-hand side of the screen, click on "Payment data" and choose "Fiscal data"
- Once inside, select the document type (in this case ID document):
- Enter the Issue date and the Expiration date from the document you are going to upload. If your ID document does not have an expiration date, enter a date far into the future, like 01/01/2100, and our team will validate as per the data from the document.
- Browse the file from your computer and click on "Save".
Make sure that your personal information matches what’s written in the document attached. The document information will be used for invoice purposes.
Please note: if your ID document has information on both sides, you must include both sides on the same page.
File type accepted: jpg and png.
Maximum size: 2MB.
After uploading your ID, you can consult its status in "My documents". It will be in “Pending” status until our team validates it. If all the information is correct, the status will change to “Accepted”. If the ID uploaded is incorrect for some reason, it will be “Denied”.
In this case, please check first that the ID uploaded is a valid document, and review the data from the billing information section to ensure all the details match the ID document information.
If the document uploaded is incorrect, you need to upload a new one following the steps indicated above (please note that the previous document cannot be deleted).
In case you need to amend any detail from the billing information, please contact us with the info, and we will update it. Make sure the correct ID document is uploaded before you request any modification.
You can consult the ID requirements in the following link: https://support.freepik.com/hc/en-us/articles/360024317114-Personal-Identification-Requirements